2017 ups pulse of the download shopper study

For more study findings, please download the ups pulse of the. September 24, 2019 ups study reveals online shoppers preferences. About the ups pulse of the online shopper the ups pulse of the online shopper study evaluates consumer shopping habits from prepurchase to postdelivery. The fifth annual ups pulse of the online shopper study. Europeans embrace online crossborder shopping longitudes. Ups global pulse of the online shopper study highlights. The 2018 study was fielded in q1, q2 and q3 2017 and is based on a comscore survey.

Ups pulse of the online shopper study 2018 nited parcel service of america nc. This study is designed to provide insights into online shoppers behaviors and preferences. The 2018 ups pulse of the online shopper global study, conducted by comscore, provides insight into online shoppers behaviors and preferences. Ups canada also offers information on shipping internationally to countries including china, u. According to the 2017 ups europe pulse of the online shopper study1, this demonstrates not only opportunities for retailers that connect.

The 2018 study was fielded in q1, q2 and q3 2017 and is based on a comscore survey of more than 18,000 online shoppers worldwide. Using multiple channels to purchase is on the rise, whether its researching online and buying in store or vice versa. Todays retailers are finding innovative ways to address the logistical, economic and environmental challenges associated with returns shipments. Free study to 2017 ups pulse of the online shopper retail fundamentals delivering a stellar customer experience from point of sale to postpurchase across all channels is.

A customer experience study for us, june 2017 ups usa the continued year over year growth in online shopping has been fueled by new technologies and a new generation of consumers who want greater convenience, value, options and better prices. Online shoppers expanding habits in mobile, shipto. Integrated payments providers discover global network. Pulse of the online shopper 2017 ups digital marketing. Download the 2016 ups pulse of the online shopper study now. Check the below insights from the 6th annual ups pulse of the online shopper study, to understand consumer expectations, shopping behaviors from prepurchase to postdelivery and channel preferences. For the third year in a row, comscore and ups explore what customers expect during their online shopping experience, plus how mobile and social are changing buying trends. Susan engleson, senior director at comscore and bala ganesh, retail segment marketing director at ups, cover topics in the presentation such as. Online shoppers in asia also have the highest rate of using.

Ups pulse of the online shopper uk retail trends 1. The 2017 study was fielded in q3 2017 and is based on a comscore survey of 6,478 online shoppers from france, germany, italy, poland, spain and the uk. Free study to 2017 ups pulse of the online shopper the savvy shoppers. Ecommerce creates new customers around the world ups. According to the 2017 ups europe pulse of the online shopper study. More shoppers are buying at online marketplaces and becoming more accustomed to buying on mobile apps, according to the sixth annual pulse of the online shopper study.

Developed in partnership with comscore and astound. The 2017 ups pulse of the online shopper study, conducted by comscore, provides insights into online shoppers behaviors and preferences, results are categorized into. Retailers must react by valuing and optimizing all channels and purchase paths for evolved shoppers. That is exactly what this study offers insights on todays wellconnected, incontrol shopper. Ups pulse of the online shopper amazon web services. Online shoppers turning to international retailers. Ups pulse of the online shopper study highlights impact of. That was a key takeaway from the fifth annual ups pulse of the online shopper global study issued this week by ups and comscore inc.

Seven in 10 european online shoppers bought items from retailers outside their home country, mainly because of better prices and the search for a specific brand or product. Respondents made at least two online purchases in a typical 3month period. Movers ups pulse of the online shopper study 2018 united parcel service of america, inc. Free study to 2017 ups pulse of the online shoppera mobile mindset the 2017 ups pulse of the online shopper survey reveals a changing retail landscape where online shoppers purchase more from international retailers, shop more on mobile devices and rely more on marketplaces. Some 42% see live chat as an important customer service option when shopping online, according to the study. The ups pulse of the online shopper study evaluates consumer shopping habits from prepurchase to postdelivery. According to the 2017 ups pulse of the online shopper study, threefourths of avid online shoppers have shipped something back to an etailer, and twothirds of online shoppers look at a return policy before making a purchase.

For more information about this factsheet, contact. Here are the second and third volumes of the 6th annual ups pulse of the online shopperstudy. More than 50 percent of purchases are now being made online. Abstract download pdf download the 2018 ups pulse of the online shopper study global executive summary. The 2017 study is based on a comscore survey of more than 5,000 u.

Ecommerce, logistics, supply chain nearly half of avid u. According to the 2017 ups pulse of the online shopper study, 79% of consumers said free shipping on returns is important when selecting an online retailer. Ups pulse of the online shopper study ups pressroom. The 2019 ups pulse of the online shopper study captured evolving trends, preferences and expectations of online shoppers in 15 countries and regions, including the u. To gain more insight into how shopper behavior is changing the retail landscape, download the 2017 ups pulse of the online shopper study. The fifth annual ups pulse of the online shopper study, developed in partnership with comscore and the etailing group, examines the motivations of todays shoppers and delivers insights that can help retailers exploit unparalleled opportunities and meet unprecedented challenges. Ups has released the 2017 ups pulse of the online shopper survey, the sixth annual study conducted by ups and fielded by comscore, inc. Study ups pulse of the online shopper study 2018 united parcel service of merica inc. Close behind, 37% feel that the ability to read more. This volume, digital evolution, states that online shoppers in the united states are making more purchases from international retailers, using mobile devices to make more of their purchases, and relying more on international.

Download the 2018 ups pulse of the online shopper study global executive summary. This analysis further examines online shoppers who specifically purchased automotive partsaccessories and their shopping preferences and behaviors. Ups eightythree per cent of canadian shoppers made an online purchase from an international retailer, indicating a need for competitive prices and. Ups pulse of the online shoppertm european study united kingdom this infographic contains selected insights from the ups europe 2017 pulse of the online shopper study which evaluates consumer. Comparatively, online sales increased from 47 percent in 2014 to 52 percent in 2017. The survey is based on feedback from a comscore survey of more than 18,000 global online shoppers and was issued over the first three quarters of 2017. These behavioral shifts are driven by the desire for better prices, unique products and increased convenience. Ups and the pulse of the online shopper kiosk industry. Ups 2017 pulse of the online shopper study supply chain. The 2017 ups pulse of the online shopper study, conducted by comscore, provides insights into online shoppers behaviors and preferences. Retailers of all sizes are experiencing tensions within. How circular thinking is transforming sustainable e. The sixth annual ups pulse of the online shopper study analyzes consumer shopping behaviors from prepurchase to post. Free study to 2017 ups pulse of the online shopper retail fundamentals delivering a stellar customer experience from point of sale to postpurchase across all channels is required to thrive in the competitive world of retail.

For more information or to download the full 2019 ups pulse of the online shopper research report, visit pulse. Wall street journal custom content is a unit of the wall street journal advertising department. The 2017 ups pulse of the online shopper study provides insights into online shoppers behaviors and preferences. Learn how to attract and influence todays new breed of savvy shoppers. The ups pulse of the online shopper 2017 volume 1 evaluates consumer shopping habits from pre purchase to post delivery. Data used in the study was based on feedback from 5,330 avid online shoppers that made at least two transactions in a threemonth period on their preference and motivations across various retail topics. Online shoppers are increasingly taking advantage of live chat options when shopping online, reports ups in the 5th installment of its 2017 pulse of the online shopper research series. Free study to 2017 ups pulse of the online shopper a mobile mindset the 2017 ups pulse of the online shopper survey reveals a changing retail landscape where online shoppers purchase more from international retailers, shop more on mobile devices and rely more on marketplaces. First posted on june 23, 2017 ups has begun to roll out the ups pulse of the online shopper 2017, with volume one of the fivevolume study focusing on u. The wall street journal news organization was not involved in the creation of this. Usage of smartphones has seen a steady increase to reach 8 in 10 online shoppers this year. Online shoppers consider email the most important customer.